Contact Us
Found a figure that looks wrong, or a casino term that changed since our last check? Tell us. Corrections are the feedback we value most, and every fix gets a date on the page.
How do I report a wrong figure?
Email the editorial desk at editor@interacpayout.ca. Include the page address, the figure you think is wrong and, if you have it, a link or screenshot of the casino's current terms.
Good reports we have in mind: a new welcome offer amount, a changed minimum withdrawal or $10 minimum deposit, a payment method that disappeared from the cashier, or an Interac e-Transfer limit that no longer matches.
Please do not send ID documents, card numbers or account passwords. We never need them for an editorial correction, and we will never ask for them by email, chat or phone.
How fast do you reply?
Our usual response time is two to three working days. Corrections that change a figure on a casino comparison page, such as a bonus amount or a minimum withdrawal in CAD, go to the front of the queue. We reply once the change is confirmed, not before, so you get a real answer rather than an acknowledgement. If a casino changes an offer while we are checking your report, we show the date of both versions, so you can see which terms applied when you played.
General feedback, ideas for new guides and questions about how we compare the three casinos are welcome too. They may take a little longer, because we answer them in order after the corrections.
Can you resolve my casino dispute?
We cannot act on your behalf, because we are not the casino operator and hold no account of yours. Casino complaints go through the casino itself, in this order:
- Casino support first, by live chat or email, and keep a copy of every message.
- The formal complaints process described in the casino's own terms.
- The licensing body named in the casino footer, if the casino does not resolve it.
We are still glad to hear about it. If several readers report the same payout problem at one casino, we note it on that casino's review page. If gambling itself has become the problem, the responsible gambling page lists free Canadian help lines, including ConnexOntario at 1-866-531-2600.
InteracPayout.ca is an independent guide, not a casino. Read our privacy policy.